Tasaya is a digital and easily accessible platform, available from both website and app, where you can order all your mouth-watering dishes and grocery stuff in no time. We work in alliance with the leading brands in India and strive to serve only the best to our loving and loyal users. All you need to do is register, log in, search, and order. And the best part is our services are FREE!
We operate on the two most frequently used platforms. One is a website and another is a mobile application. First of all, someone who visits us for the first time has to register. Registering with us is a hassle-free process. When a user orders through our app/website, we forward it to the receiving end. And this all is done through an automated computerized process. So everything is done so swiftly. Once the order is placed, it will reach your doorsteps in the blink of your eyes. We aim at offering trouble-free services to our dear users.
Absolutely yes! Tasaya can be accessible from both mobile phone and tablet devices. We are a network of huge restaurants and grocery stores which connect on the go. So, you can order your favorite food/groceries anytime anywhere without any need to wait for hours.
Tasaya is FREE. You don't have to pay any charges, neither upon registration nor upon an order. It is a free-of-charge service. However, in a few instances, you might have to pay home delivery charges which are levied directly from the delivery services.
Yes, we support and promote online digital payment. Currently, we have the following online methods all over India through which you can pay us.
Google Pay
Paytm
PhonePe
MasterCard
Visa Card
Debit Card
Credit Card
Besides that, we also facilitate cash on delivery options.
You may check out the latest offers and discounts by visiting our website or downloading our mobile application.
It's simple! Open Tasaya App, log in with your credentials, select what you wish to order, add it to the wishlist, and hit the 'Order' button. You may also order from our website.
To safeguard your account and prevent intruders, we have a system of blocking an account when more than 3 times an incorrect password is entered. In this case, your account will be blocked temporarily. To revive your account, our system will automatically send an email for verification of your account and also to reset your password.
Ideally, it takes the usual time to reach your order to your doorsteps. However, delays are expected due to traffic congestion. Also, restaurants specify their estimated delivery time every time they place the order under the info section. Please note that different restaurants take different delivery times as it is also dependent on the distance.
I placed an order, Now how can I check whether my order is placed successfully or not?
When you log in to our app, you may see the 'My Orders' tab. Click here and check if your recent order is listed there or not. If it is not listed under the 'My Orders' section, this means that the order is not placed and you have to place the order again. And if it is listed there, click on to know the status - Successful or Failed.
Yes, you can. All you need to do is go to the 'My Orders' section. Click on the order you want to place again and hit the 'Reorder' button.
Well, as of now there is no such arrangement in the app that you can do it yourself. However, we can do this for you. You have to reach out to us under the 'Contact Us' tab. We will change, delete, or add items to your order but that couldn't be possible if the restaurant has already delivered the order. In the latter case, it will be considered as an additional order over and above the previous order.
We always aim to provide the best services to our customers and to resolve their queries and receive their feedback, we offer two modes to reach out to us. You can either call our customer helpline number where our customer care executives are always there to help you out with your queries and feedback. Alternatively, you may write to us your concern or feedback to customercare@tasaya.com. We will be more than happy to help you.
You may cancel your order within 5 minutes of placing the order because it is expected that as soon as the restaurant receives your order through our app, it starts preparing it. And if the order is dispatched, it will be canceled only if the order is delayed more than 20 minutes. 20 minutes of delay time is expected due to traffic or congestion.
Refund of online payment depends on the payment method you chose. Generally in the case of debit or credit cards, it takes a maximum of 3 working days for the bank to refund your amount. In any other method apart from debit or credit cards usually takes 3 - 5 working days. We make sure that our clients or customers receive the refund as soon as possible and for that, we do the needful.
We are very sorry to hear this and we apologize for the inconvenience caused. At the first, we always strive to provide the best and satisfactory services to our clients. However, on busy days, weekends, or festive days, it might be possible that the order you receive is not what you placed exactly or it may not be up to your mark. In such a case you may contact our customer care Call Centre or you can also write to us at customercare@tasaya.com.
Yes, we do have ratings and review sections in our app as well as on our website. You may click on my orders tab and click on the particular order you want to review or rate. These reviews will be reflected under the restaurant's name and will be shown publicly.
Tasaya credits are the points equivalent to currency on your account. These credits can be earned through offers, promotions, and any paying real money in exchange. These credits will help you to place orders quickly and easily without having to use debit or credit cards every time you want to place an order with us. It is basically for the convenience of our regular and loyal customers.
To get Tasaya Credit, first of all, you have to create an account with us. You may find the option to buy Tasaya credit under the 'My Account' section. You may buy credits among the available options and add them to your account. Tasaya credits are the points equivalent to currency on your account. These credits can be earned through offers, promotions, and any paying real money in exchange. You may not withdraw the credits or convert them into real money.
These credits will help you to place orders quickly and easily without having to use debit or credit cards every time you want to place an order with us. It is basically for the convenience of our regular and loyal customers.
Tasaya credit points have some expiry dates. Purchased credits have to be spent within 12 months. On the other hand, credits received against cancellation of an order have to be spent within 14 days from the date of receipt of credits. Once the credit expires, it can't be used. To safeguard the interest of our customers, we develop a system wherein customers will be notified directly through email that their credits' expiry date is near.
Go to the 'My Credit' bar and see your credit details. You may see the option to download credits statements also. You may not withdraw the credits or convert them into real money.
We have alliances with all the small and big food brands in India. You may get the list of restaurants on our app/website. We aim to offer the best and widest range of options to kill their hunger.